Sky box hotter than usual. TV kept switching off an on and now is just giving sound and no picture.

[Maria1322]

Hi, sky Q box is hotter than usual. TV has stopped working properly, only sound, no picture. Tried another TV and that has blown something and doesn't work at all now. Tried different HDMI cables. Turned box off for 24 hours and it heats up again within 30 minutes when switched on. Please help

[Daniel0210]

@Maria1322 You aren’t talking to Sky. We are fellow customers on here. Sky won’t contact you as the result of a post on here. You will need to contact Sky I’m afraid as this sounds like a new box may be the order of the day. 

[Maria1322]

@Daniel0210 Thanks for replying Daniel, I thought as much. Any tips on how to get efficiently get through to Sky? Will try to phone them and risk using all my phone credit 🙄

[Daniel0210]

@Maria1322 If you have Sky Mobile or Sky Talk you can dial free on 150, otherwise you can contact Sky through this link. The ‘Need More Help’ at the bottom of the page will provide a 0333 phone number.
https://www.sky.com/help/home

As it's a bank holiday there may be fewer staff in. I got though last week in 7 minutes but apparently the best times to ring are just after 7am or about 9pm when the lines are quieter. 

[Maria1322]

@Daniel0210 Thanks. I'm in Ireland, chatting with someone on WhatsApp now 🤞😊

[Maria1322]

@Daniel0210 Sky engineer came and replaced box and all cables. He had never heard of my problem happening before and couldn't confirm or deny if box had damaged TV's ...bought a new TV and everything fine now. Thanks for your help before 😊

[Daniel0210]

@Maria1322 No problem. Glad your problem was resolved.