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Discussion topic: Sky a mini box reset

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This message was authored by Mordente This message was authored by: Mordente

Sky a mini box reset

Hi, I have reset my sky box and the welcome screen has come up. I then press the home button and it asks me to then hold down the refresh button until it flashes. This is step 2. The refresh button is already flashing and when I hold it nothing happens. I am stuck on step 2. I have tried turning everything off but nothing working. Can anybody help please? 


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This message was authored by bob1234 This message was authored by: bob1234 Answer

Re: Sky a mini box reset

Posted by a Superuser, not a Sky employee. Find out more
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This message was authored by bob1234 This message was authored by: bob1234 Answer

Re: Sky a mini box reset

Posted by a Superuser, not a Sky employee. Find out more
This message was authored by Laing1 This message was authored by: Laing1

Re: Sky a mini box reset

Posted by a Superuser, not a Sky employee. Find out more

@Mordente wrote:

Hi, I have reset my sky box and the welcome screen has come up. I then press the home button and it asks me to then hold down the refresh button until it flashes. This is step 2. The refresh button is already flashing and when I hold it nothing happens. I am stuck on step 2. I have tried turning everything off but nothing working. Can anybody help please? 


@Mordente when you say refresh button do you mean the WPS button. 

If you mean the WPS button then you need to go to the nearest piece of Sky Q equipment (IE the main box another mini box or if Sky is your Broadband provider the router) and press the WPS button on one of them 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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