I need to speak to someone urgently about a fault on my parents phone line.

[DODIE1234]

My mum's home phone has a fault when anyone rings her it is silent for a round 30 seconds then goes to engaged tone but she can ring out ?

[Coleyox]

I've been having this issue since 5 pm tonight. Really frustrating 

[GD1]

@DODIE1234  Please see post marked as the Answer.

[Len+Read]

In essence my telephone is coming up continually engaged when nobody inn the house is on the phone could ypou please get the line checked for me

[GD1]

@Len+Read   I have merged your post to this existing thread that is discussing the same issue, a new thread isn't required.

There is an ongoing issue as per the post marked as the answer at the top of this thread.  No one on the forum cpould check your line in any case.

[Sky+busy]

I can dial out but cannot receive any calls they don't ring or show busy just keep getting timed out

[GD1]

@Sky+busy   I have merged your post to this existing large thread that is discussing the same issue, a new thread isn't required.

[Powell226]

No been a customer for years, all our area went down don't know why but it's been a week now and still nothing. Some are now working others not.

[Waterhall1]

Hi 

When you call the number it is engaged, outgoing seems to be fine. 

[GD1]

@Waterhall1  Please see the post marked as Answer.

[caesarome]

I think I need to post this again:

Taken from the status page:

https://www.sky.com/help/servicestatus/broadband-and-talk

Reported on: 07 Nov 2022 19:00 PM

Sky Talk - Unable to make/receive calls - We are aware that some customers may be unable to make/receive calls. We are investigating this and will provide an update as soon as possible. We're sorry for any inconvenience caused.

[Sky+busy]

Thankfully it has been rectified and we are back to normal this morning,. Incoming and outgoing calls 👍

[KevNewMedia · Accepted solution]

Thank you for making us aware of this fault - we can confirm the fault is now resolved.

Thanks for your patience.

[brianS11]

Hi @KevNewMedia ,

This situation isn't resolved for us.  Who should we contact?

Many thanks.

[Mark39]

@brianS11 if you have Sky VOIP, it might be worth trying a Hub restart,  by switching off at the plug for 30 seconds or so. Failing that, give Sky a ring on 150 to report the ongoing problem.