Hi Guys,
I have been having this problem for a number of months now. - My Internet is provided by Virgin for obvious reasons and works perfectly. - Sky came out but I wasnt present at the time, howvever, they installed a Sky wifi booster which seeemed to sort the problem, but over the christmas period we were unable to get the sky mini to work in our upstairs bedroom. - There were a number of error msgs', the first was 'There was a problem finding your Sky Q Box on the Network' error MR104. - After restarting it then said, 'Your Sky Mini box has not been able to connect to the activation server' error MR106. - Asking me to confirm if I have active network, Yes/No, to which I clearly have but when clicked 'yes', it went back to error MR104. I contacted Sky as this was part of an ongoing problem which they recognised and arranged for an engineer visit who is due to arrive Tues 14th Jan 2020.
I have also tried to access the 'hidden sky Q menu', using 001 but cannot get it to show?? - It would be interesting to see if there are other newtorks avialable, i.e. Virgin, as when its working and I go to network and setup, There are 2 ticks next to 'Connected to Sky Q' and 'Network Connection'., but it seems to be locked to a 'SKY Network', despite our internet being provided by Virgin and cannot see a 'Virgin Network to re-connect to'. It just seems to find and resort back to an unknown 'Sky Networkl'. - Also, when it is not working, only 1 will be connected or both will have 'x' next to them, showing not connected. - Remember the Sky Router has been completly removed from the equation.
We are also aware that there are some black spots in the house, so we purchased 2 additonal sets of home plugs (x1 is a wifi booster and the other is a wired booster which connects to the router, but both connect to each other either way) - I already have a set, connected to my sons room as he was complaining of Drop out and has had no problems since installing.
Having now added an additonal virgin home plug booster to the network, in our bedroom, I checked the connection from the homeplug with an ethernet cable direct into a laptop and it works perfectly. - I then, connected the ethernet direct to the Sky mini, to gain a wired connection, then restarted and re-paired the sky mini. - It now works fine however, after 25 mins it came back with error MR104. - I then restarted it again, where is now back on fine as my son is watching apps upstairs in our room fine.
I then googled the issue and came accross this thread. - Whilst I do not have an ethernet switch upstairs in the room affected, the Virgin Home plug, does have an ethernet out port which the mini is now connected to, so in principle this is the same, but the problem still seems intermitent.
