Sky Q download failed, No Subscription

[AnthonyRandom]

I had this problem a while ago and was told it was because I was a long standing customer on an older type of plan.  So I called Sky and updated to the total whistles and bells package.

Today, I have the same problem. Trying to watch "The Gilded Age" on Sky Atlantic S1:E1 and I receive the error "Failed, No Subscription." Please help!

[nigea99]

hi @AnthonyRandom 

Can I suggest try do a power down restart of your main box

Use the remote to place it into standby mode

 Then remove the power to it (either switch off at mains or remove the power plug)

 Wait at least 30s

 Then re-apply the power & wait for it to fully restart - this may take a few minutes.

[AnthonyRandom]

Switching off the power to the box did not help

[caesarome]

Will it download in SD ?

[AnthonyRandom]

How do I download it in SD and why would that help me?

[nigea99]

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@AnthonyRandom wrote:

How do I download it in SD and why would that help me?

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Tyr changing the setting to SD in the  download preference 

Main Menu -> Settings -> Setup -> Preferences

If it also fails to download  & let you watch  in SD then you may have a problem that some other customers get

[AnthonyRandom]

It's downloaded it now in HD so I wonder if it is an intermittent fault? As I said, I had it before and Sky blamed the subscription I was on but I am on an up to date subscription now and it still happened.

[AnthonyRandom]

Now I cannot download the full Mare of Easttown. It stops at the commercial break. Either after 3 minutes or 40 minutes.