This discussion topic is read only Discussion topic: Sky Q box won’t turn on

This message was authored by: Dobbo57 · ‎09 Sep 2021

My SkyQ box won't turn on. It gets to the 'when the screen turns blank press home to get started' with a pulsing blue Q button. It stays like that for ages then goes back to the previous Hello screen and then starts all over again. I've tried turning everything off and back on again and it does the same. I've also updated the software but can't get past the blue screen.

Any help would be appreciated.

This message was authored by: Daniel0210 · ‎09 Sep 2021

@Dobbo57 Try this link if you haven't already

https://www.sky.com/help/diagnostics/sky-q-stuck-on-standby/check-your-remote

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

This message was authored by: Rhonny · ‎09 Sep 2021

@Dobbo57

Or this

https://www.sky.com/help/articles/sky-q-box-wont-turn-on

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This discussion topic is read only Discussion topic: Sky Q box won’t turn on

Sky Q box won’t turn on

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