Discussion topic: Sky Q box returned but still being charged

This message was authored by: RammsteinFS · ‎20 Sep 2022

I returned my Sky Q box last month and received an email confirming this. However, I have just had to pay £115 for a non returned box because they threatened me with debt collectors. How do I clear this and get my money back?

This message was authored by: GD1 · ‎20 Sep 2022

@RammsteinFS Did you keep proof of postage?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: RammsteinFS · ‎22 Sep 2022

I can't find it atm but Sky have said that they will refund. I will keep checking my account.

This message was authored by: Daniel0210 · ‎22 Sep 2022

@RammsteinFS

Depending on when Sky told you that it could take 3-5 working days.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: RammsteinFS · ‎24 Sep 2022

Thank you for your help. I have actually found the proof of posting now and the tracking number shows as delivered on the RM website. Fingers crossed the refund will go through as it has taken all of my food money!

This message was authored by: SKY1992bf · ‎24 Sep 2022

@RammsteinFS If there is no sign of refund by a week Monday (3/10/22) post back on this thread and we can alert sky again from here (keep your proof very safe and definitely)

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Discussion topic: Sky Q box returned but still being charged

Sky Q box returned but still being charged

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