Sky Q and mini constantly loses connectivity

[Rhonny]

@steve+ov

Sounds to me like you just need a Sky Q booster between the main box and the mini box. 

[imh6778]

I've left it a while to reply, as I've been waiting to see if I've continued to get problems or not. 

Quick background: after having main box and 2 minis installed the connection was sketchy to say the least. I decided to go down the Ethernet route and have now run cables from my router to the main box and each of the minis.

Unfortunately I discovered that even with a wired connection I was still getting regular disconnects. After lots of investigating I narrowed this down to the router connection on the main box. Basically if the router restarts for whatever reason the frequent disconnection errors that everyone is describing start again. The way I have fixed this consistently is to reset the network connection on the main box whenever the router restarts - go to settings, status, network connection, network setup, reset. 

I don't have to change anything on the minis, they reconnect automatically. Be aware that after a couple of minutes the mini will drop connection for a couple of seconds and then come back in with no further disconnects. This  short disconnect seems to be to do with the SSID updating (I don't have Sky broadband). 

I know most people here are describing issues with minis over WiFi, but perhaps try resetting the connection on your main box and see if it cures the problem as it has on my wired connection. 

I hope this helps. Ian. 

[steve+ov]

I agree. Sky installed two of those.

[steve+ov]

letter today -

'I am extremely dissatisfied with the product and your service.

I exercise my cancellation rights to quit my contract. I do so for breach of contract on your side.

• Kindly forthwith remove all your Sky Q boxes and mini boxes, and replace with the old Sky HD 2TB unit. I cannot remember whether I had Sky HD or Sky+HD. Whatever your records show that I had, please reinstall it.
• Make good and reinstate all connexions that were removed or disconnected on 14 March 2021.
• Replace all four old Sky HD remote controls that your engineers removed for recycling.
• Refund my purchase price for Sky Q.
• Refund my purchase price for the mini boxes.
• Replace my Sky Q contract with the last contract that I held with you. You described my old contract as a legacy contract in which the pricing had never been amended. If you feel like reducing the monthly subscription to modern rates such as you would give to new customers, that will oblige.
• Give me a refund for the two weeks since installation on 14 March, during which your Sky Q system has been useless and unwatchable.
• £3,240 including vat for my wasted nine hours waiting on 16.3.21.
• £3,240 including vat for my wasted nine hours waiting on 26.3.21.
• Let me know at what time on what day you will attend to arrange all these removals and replacements.
• Your engineer will call or text me 30m before attending.
• I make time of the essence in resolving these problems.'

Bye, Sky Q

[pjhaahl]

@steve+ov 

It'll probably make someone opening the post chuckle anyway.

If you are going to value your time so highly, it would probably have made sense to use a spell checker, check your grammar, and sentence structure. 

[heatherberry2015]

£3240 for tour time for 1 day 🤣😂 i dont think you'll be getting that somehow

[Rhonny]

@steve+ov

You might think it sounds incredibly official, but you can't charge VAT on your time unless you're VAT registered.

If you are VAT registered, I think you can only charge that if you're providing a service, not to reclaim lost earnings as the VAT isn't your money. 

[philtr1]

I have had Sky Q for about 2 years now, and the first 2 years have been brilliant, the engineers installed the system, fitted a boosterbox where required.

I have had virtually no issues at all in that time apart from very bad weather sometimes effects the signal.

In the last month or so my mini box (via a booster box)  has started losing connection it happens pretty much every day now reseting via the menu doesnt work, however a hard reset of the mini box ie powering off and holding the reset button on the box seems to fix it,  but a day later (or so) its lost connection again.

I am not sure if there has been some sort of sortware "upgrade" recently as all the hardware is the same as it always has been.   But whatever has happened its gone from being very stable to very unstable.

[LGW100]

@philtr1   Exaclty the same experience that I have had as per other threads on here.  For me it makes no sense, however I have seen other threads where there is talk of a known issue with STP at the networking level, however it is at a level of which I have no knowledge, but from what I have understood it could be causing the issues that I have been facing since Jan.

[EQ1]

From reading chat on  HDR v3 box not fit for purpose (sound cutting out  And turning 2.4ghz signal off and signal from Sky box to use 40hz so the Sky box stops jumping to your router. 138 pages to read most about sound random glitch

[EQ1]

Dont remove Sky Q box just get a sat dish uprated to two outputs one for SkyQ one for older HD boxes

[RajP58]

hey saw this post and been relating to everything being said haha

sky q has been great for 1 year and half but last month or so connectivity issues and internet keeps dropping on the main box and mini?

this defininetly has to be a software problem on skys end.

if anyone has any ideas on a fix would be appreciated.

[LGW100]

@RajP58   I've been trying to get a solution from sky or work one out by trying different combinations and permutations of configuration/connectivity for almost 3 months, however can't get any resemblence of stability/trouble free setup like it used to be.  

[Blyksy]

Hi @Rhonny thanks for your helpful advice to reconnect with Sky.  It's almost a week now since  Sky engineer visited.  He reset everything, checked everything and we have had full connectivity on main box & mini, even in middle of the night!.  He took no time at all to fix problems & he was fully PPE'd so it was a good result all round.

[emu999]

Hi had this problem and searched for an answear. This is what worked for me. Goto setting on main sky q box don't press anything! Type 001 and enter. Goto Network and turn off 2.4hz and confirm. Re pair q mini and goto settings on mini and do the same as above. (you may need to re pair remote with q mini, this confused me for a while as remote wouldn't work) Hope this helps