Sky Q Mini Boxes all showing Technical Fault

[Paul+Hull]

Hoping someone can help me as I've tried all solutions on the forum I think. Yesterday all of my 4 Mini Boxes showed Technical Fault in the screen preview and the TV guide fails to load etc. I've rebooted all boxes including the main box. Rebooted my internet. Reconnected all boxes to each other. They connect just won't show anything. I have reactivated the mini box option on the main box, ran software updates on all boxes but they still show the same error. At the end of my tether now as got a house full for Christmas. The main box works as normal for all viewings and recordings and no other devices in the house are suffering internet issues. Don't know what to try next. 

[oldfella]

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@Paul+Hull wrote:

Hoping someone can help me as I've tried all solutions on the forum I think. Yesterday all of my 4 Mini Boxes showed Technical Fault in the screen preview and the TV guide fails to load etc. I've rebooted all boxes including the main box. Rebooted my internet. Reconnected all boxes to each other. They connect just won't show anything. I have reactivated the mini box option on the main box, ran software updates on all boxes but they still show the same error. At the end of my tether now as got a house full for Christmas. The main box works as normal for all viewings and recordings and no other devices in the house are suffering internet issues. Don't know what to try next. 

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Hi @Paul+Hull 

Try a Reset Settings in the hidden menu on the main Q box.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
Press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

[Paul+Hull]

Thank you @oldfella . Just tried that and also reset settings on mini boxes but still getting the same message. Setting show that the boxes are connected to the internet and connected to the main box. 

[Helensilver]

Hello did you sort this issue as I'm getting the same problem 

[GD1]

@Helensilver  Did you read the reply above as this details how to resolve the issue.

[Angliaman]

I have the same problem, 'Technical fault' showing on my tv connected to the mini box, connections to network and Sky Q box showing ok. Tried the reset on the main box to no avail. After  some days of  no service yesterday the programmes came back on and were fine. This morning, back to 'Technical Fault'. Engineer's visit required  I think (again!) 

[Lisa-P1987]

Hi there Angliaman, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Paul+Hull]

@Angliaman @Lisa-P1987 

The remote engineer fixed this issue for me. My router tra smits in 2.4 and 5ghz. The main box was receiving on one frequency but the mini boxes were linking to the main box on the other. In the engineer menu there is an option to switch off either frequency so all boxes transmit and receive on the same one. I've not had an issue since this was resolved for me. If you can't see the options it's def worth booking a remote engineer call. 

[Angliaman]

Thanks Paul, I'm awaiting a call from Sky. Whilst the problem will probably be solved by your suggestion (as in the past) my annoyance was with the current trend of companies making it very difficult to find any contact details on their websites. Coupled with the usual 'we're very busy at the moment but don't worry you're 125th in the queue' telephone responses it's just another nail in the coffin of real customer service! 

[Angliaman]

Thanks Lisa, I will be out until 4.30 tomorrow but home all day thereafter.

[Paul+Hull]

@Angliaman The whole country is short staffed, hospitality, retail and media. Patience is a virtue. Impatience is a pain in the **bleep**. When you do get  through the fellow humans on the other end of the phone will do their very best for you. 

[Lisa-P1987]

Update – Thanks for chatting to us Angliaman. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂