This discussion topic is read only Discussion topic: Sky On Demand and Catch Up asking me to upgrade subscription

This message was authored by: Karl+Sil · ‎12 Sep 2021

I've had my Sky Q box installed today and when I go to use Catch up or On Demand on HD or SD it keeps asking me to upgrade my subscription even though I have the correct subscription to use it. Its weird as it works on Sky Go just not the Sky Q box. I've called in to get some help but what they tried didn't work and I was advised it was an ongoing issue. Any one had any luck on fixing this issue?

This message was authored by: caesarome · ‎12 Sep 2021

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by: Greenfingers001 · ‎12 Sep 2021

Thanks or escalating this. We have now sent an invite to chat 🙂

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This discussion topic is read only Discussion topic: Sky On Demand and Catch Up asking me to upgrade subscription

Sky On Demand and Catch Up asking me to upgrade subscription

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