Sky Internet Call Set Up

[ahiggins]

Hi All, 

I have been a sky customer for many years. We have recently moved home and with it our Sky TV and broadband. We want to keep the landline number in the new house, which we have done.

The issue is, the phone has not worked since the sky broadband has connected. I need some simple steps to connect the phone line to the hub please. 

I need to know whether we are missing hardware. Sky were due to send us a new hub which never arrived, I can't get through to anyone on the phone. Is there a lead missing??

I did follow the instructions online to connect the hub but to be honest once it didn't work, there was no where to go! Only a very long wait to speak to an advisor that never arrived. 

thanks for your help!

A Higgins 

[GD1]

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@ahiggins wrote:

Hi All, 

I have been a sky customer for many years. We have recently moved home and with it our Sky TV and broadband. We want to keep the landline number in the new house, which we have done.

The issue is, the phone has not worked since the sky broadband has connected. I need some simple steps to connect the phone line to the hub please. 

I need to know whether we are missing hardware. Sky were due to send us a new hub which never arrived, I can't get through to anyone on the phone. Is there a lead missing??

I did follow the instructions online to connect the hub but to be honest once it didn't work, there was no where to go! Only a very long wait to speak to an advisor that never arrived. 

thanks for your help!

A Higgins 

---

Your phone just connects into the back of the router instead of the master socket, as we don't know what cables you do have then you would be best posting a picture of your cables that have been provided.

[Mark39]

Is the Hub that you have a Sky Broadband Hub, as pictured here: https://www.sky.com/help/diagnostics/set-up-your-sky-hub/which-sky-hub-do-you-have

[ahiggins]

 

[ahiggins]

 

[ahiggins]

 

[ahiggins]

Thank you I have posted a few photos that may make sense. I believe the issue is the phone to hub line 

[ahiggins]

Thank you

yes I did follow these instructions but no joy... could be the uk hub connection from phone line 

[Highlinder]

@ahigginsTake your phone out of the filter on the wall and plug it into the back of the router.

[ahiggins]

I have bought a new phone 

collecting in Argos tomorrow - where would I pick up a new lead please? 

[Highlinder]

@ahigginsThe phone should come with all the leads you need to connect it.

[Mark39]

@ahiggins you need to use the cable that is currently plugged into the 'phone' socket of your master filter. Disconnect it from the master filter and plug it in instead into the socket marked UK at the back of the Hub.

One of your pictures can't be approved as it shows your wifi password. 

[ahiggins]

Thank you I have followed your instructions however no joy 

 

[ahiggins]

 

[ahiggins]

The Wi-Fi and phone is down