Sky HDR

[Paulonthetelly]

@gems+151 , you caught me out. Well spotted by you though.

[Haggisbasher]

I have the old v1 sky q 2tb box, phoned sky this morning and requested an upgrade. I was informed that no 2tb hdr boxes are available,  so had to get a 1tb hdr capable box as an upgrade, slso a £25 charge for this.

I enquired as to when a 2tb hdr capable box would be available and was told it will be several months so anyone wanting an hdr box at present can only get it in the 1tb storage type and of course the £25 uograde fee.

Also advised that the subscription remains the same price, even with half the storage.

[rscott]

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@Haggisbasher wrote:

I have the old v1 sky q 2tb box, phoned sky this morning and requested an upgrade. I was informed that no 2tb hdr boxes are available,  so had to get a 1tb hdr capable box as an upgrade, slso a £25 charge for this.

I enquired as to when a 2tb hdr capable box would be available and was told it will be several months so anyone wanting an hdr box at present can only get it in the 1tb storage type and of course the £25 uograde fee.

Also advised that the subscription remains the same price, even with half the storage.

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Sky have said the upgrade process isn't ready yet, so it sounds like the agent you spoke to has tried to sort you out a new box by a different method.

Unless you're really desperate to watch 20 hours of wildlife content in HDR, it's better to wait a little until the process is in place.

[best+of+the+best]

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@gems+151 wrote:

Is there any news on the upgrade program for loyal customers yet?

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 Someone who is loyal is reliable and always true, like your trusty dog

[CHRISHB]

Wanted to upgrade and if  necessary purchase a compatible box but Sky doesn't seem to have planned for this! Has anyone been successful? 

Does seem a little crazy that for early adopters of the Q platform and as a Diamond VIP customer I am penalised when it comes around to HDR content. Checked with customers and technical services, who were very polite, but advised that there is nothing we can do as Sky doesn't have an upgrade program for 32B0xx boxes. I just have to wait until it does , if ever. Until then, Loyal and early adopters are pushed to the back of the queue. 

Sky Q Silver 2 TB

Sky Q Mini

Signature Package, plus Cinema, plus Ultimate TV add on, plus Ultra HD, plus Multi screen. 

[skydiddle]

Good idea.

[skydiddle]

Thanks. Good to know.

[rscott]

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@CHRISHB wrote:

Wanted to upgrade and if  necessary purchase a compatible box but Sky doesn't seem to have planned for this! Has anyone been successful? 

Does seem a little crazy that for early adopters of the Q platform and as a Diamond VIP customer I am penalised when it comes around to HDR content. Checked with customers and technical services, who were very polite, but advised that there is nothing we can do as Sky doesn't have an upgrade program for 32B0xx boxes. I just have to wait until it does , if ever. Until then, Loyal and early adopters are pushed to the back of the queue. 

Sky Q Silver 2 TB

Sky Q Mini

Signature Package, plus Cinema, plus Ultimate TV add on, plus Ultra HD, plus Multi screen. 

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Sky have already confirmed they're working on an upgrade programme, but it isn't ready yet

[Kev230261]

They have basically told me they wouldn't update to newer boxes until HDR is rolled out in full and then I didn't get a positive answer all I got was I would imagine they will update boxes 

[da1e7150]

Atleast you don't need to keep asking now when you can upgrade it will come when it comes

[Kev230261]

I'm not actually that bothered either way to be honest was just  curious what sky would say,my contract still as a year to run and I did say ages ago it will probably be my last sky q contract so was more out of curiosity 

[Paulonthetelly]

@Haggisbasher ,,so did you take up the great offer to pay more for little content or did you hang onto the £25?

[gems+151]

@Paulonthetelly  sounds like a great deal pay 25pounds more and get 1tb less to watch 3 documentaries

[gems+151]

@Haggisbasher  so your paying 25pounds for delivery of a box of less storage than you have already. Of course you subscription would stay the same why would it be different lol you would have probably been able to upgrade your box for free once the upgrade program went live. As now your account will change to reflect a 1tb box if you decided to upgrade again once the 2tb boxes are available you would probably have to pay again as Im pretty certain the upgrades will be free for like the like storage 

[JOHNGALLEY]

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@Haggisbasher wrote:

I have the old v1 sky q 2tb box, phoned sky this morning and requested an upgrade. I was informed that no 2tb hdr boxes are available,  so had to get a 1tb hdr capable box as an upgrade, slso a £25 charge for this.

I enquired as to when a 2tb hdr capable box would be available and was told it will be several months so anyone wanting an hdr box at present can only get it in the 1tb storage type and of course the £25 uograde fee.

Also advised that the subscription remains the same price, even with half the storage.

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As of now HDR content is free on the Sky platform , what little there is.. so confused how you can go from a 2TB Box to a 1 TB V 2/3 and is classed as an upgrade .