Sky Go error code 1510 HD/SD You need the relevant TV subscription

[joclayton]

I have just subscibed to Sky and whilst waiting for my Sky Q box to arrive I am trying to watch TV on my laptop on Sky Go.

I have tried to watch some Catch Up TV but I'm getting error code 1510. I believe this is because I only have SD membership, not HD. How can I get catch up TV in SD? All shows seem to be in HD which is frustrating! 

[caesarome]

If your Sky Q box has not been installed yet then you should be able to watch everything Sky has to offer so can you confirm that the box has been installed yet or not ?

[joclayton]

It has not yet been installed. I just ordered today.

[caesarome]

And you have set up a Sky ID to login to the app with ?

[Tom-W19]

Hi joclayton

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you joclayton. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂