Sky Go error 001 on MacBook pro

[Sam+Anderson]

Hi,

I am trying to set up Sky Go on a MacBook pro, but I am constantly getting the 001 cannot connect error when I try to use it. I downloaded the latest version of the app and still nothing.

I have searched for help on this forum and found nothing of use, seems like other people have my problem but get no useful help either. I have used this app on Windows before and been equally beset with problems, having  to delete some files from the C: drive or something like that. However as I say this is a Mac so I'm not messing  around with my file directory,  and it is absolutely unbelievable that I have to keep doing these technical workarounds for a paid-for service. 

There is no firewall or virus protection blocking the app. I am also well within my device limit. Please respond with clear instructions on how I can rectify this error and use the service as it is intended. 

[Tom-W19]

Hi Sam+Anderson

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Sam+Anderson

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.