Sky Go PC app crashing when viewing when connected to Q box

[borofanuk]

Hi,

I've just signed up for a new 18 months contract and this is a bug with my recent sky go app.

When connected to the q box if I try to view any channel the app just closes. I've reset reinstalled etc deleted files from appdata etc

How can I fix this I cant watch any q linked channel on my pc.

Windows 11 22H2

[caesarome]

Does it crash if you disconnect the app from your Sky Q box, this can be done via it's settings.

[borofanuk]

no it doesnt crash when disconnected from the box. it only happens on my main PC. mac works, tablets work. it started happening a few days ago.

[borofanuk]

ive restarted the sky q box.

[borofanuk]

The app works ok on my other windows 10 and 11 computers.

The issue is running on my 22H2 beta version of windows 11. I suspect this is the problem but it was working without issue before. It seems a new update has issues with 22H2 which will be going official soon.

[borofanuk · Accepted solution]

Restarting the router fixed the problem. Not sure what happened then.