Sky Glass Delivered

[DBKS]

I'm having a nightmare with mine to be honest. During the initial setup it wants to do a software update, get's to around 85% (very slowly), jumps to 100% then fails with "Software error - Please try again to complete this latest software update. If you have, and you keep seeing this message, contact us by going to sky.com/startupLT"

Clicking 'Try again' just dumps you back to the software update page where it sits at 0% forever.

I've factory reset it, tried WiFi, Ethernet, mobile phone hotspot, even the Wifi from the bloody car! Still the same every time. I notice the download speed only ever gets as high as 2.5Mb, so don't know if it's timing out or something.

Spoke to Sky, had me do the rest, update, wait, same result. Asked to power cycle the router etc (done that, 3 times) but OK, will do it later and they are calling me back. 

I can skip all the network and setup parts, and then connect to internet, that gives me the UI but obviously I cannot watch anything since it's not activated. Going in to the settings and trying to update ends up also failing.

Looks like I might have a dud!

[AUS191]

Yes. Every 'recording' be it BBC itv channel 4 channel 5 hook into the app. 

Watching bake off. While I pay for HD it's not fantastic hd if that makes sense. 

So far the only but a rather major negative. 

Sky using infrastructure from other providers makes sense to sky I guess 

[Adam-93]

So when a show is playing through an app, what is the quality like?

Is it bog-standard ITV or Five app quality, or the proper HD quality found when downloading using Sky Q?

[AUS191]

Reminds me of 720p. 

It's not the awful SD quality but isn't like I had ' recorded' it on 4HD. 

[Adam-93]

Okay, thanks @AUS191 

[Anonymous]

The wife was watching something on channel 5 last night. Wanted to watch the other half today, pressed the plus button before she went to bed. It's added about 15 series of the thing to our playlist and the episode she was halfway through is now where to be seen. Hasn't been added to my5 yet and therefore she'll have to wait. Crazy.

[tarbat]

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@Anonymous wrote:

The wife was watching something on channel 5 last night. Wanted to watch the other half today, pressed the plus button before she went to bed. It's added about 15 series of the thing to our playlist and the episode she was halfway through is now where to be seen. Hasn't been added to my5 yet and therefore she'll have to wait. Crazy.

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I thought you're meant to be able to record from the live stream to the cloud. Is that not working?

[Anonymous]

If you press the add button on a program in the TV guide, let's say coronation street, it simply adds the series from itv hub to your playlist. Doesn't record the individual programme. As far as I've seen.

[Anonymous]

And this obviously means, ads, on itv hub etc can't be fast forwarded like you could in the past. All things we'll have to get used to.

[matty147]

Think I'm gonna wait until these bugs are ironed out. 

[AUS191]

It doesn't work like that. It's all app based which is nowhere near as good as recording the stream from the channel. 

[gizmo120]

This is all starting to sound like a farce! I posted earlier about recent text saying sign credit agreement or order will be cancelled. It was definitely electronically signed before the order would go through. I also have evidence of it as a pdf on MySky app. Still spoke to  Sky about it and she confirmed the text was sent in error to many customers even those who have had it delivered. She confirmed I would get it tomorrow.

Had a text and email from  Panther about an hour ago saying order is on hold as there is an error at the warehouse. Was on a chat with Panther for a while, where they confirmed there were many hundreds more customers in the same position.   They will be in touch tomorrow to confirm the new date. To say I was annoyed by all this is an understatement. 

As I was literally typing this, I've just had another email to say it's being delivered tomorrow between 12:15 and 14:15. Does anyone know what's going on?!  I'll just wait and see now. It's like a carry on film honestly!  

[Rewind]

I have been saying this for ages since the Sky Glass announcement. I don't believe there is ANY cloud recording with Sky Glass. Where did people get the 1,000 hours stat from? It's not featured anywhere in Sky's materials apart from some rogue customer service Tweet.

As far as I understand it, all Playlist does is bookmark stuff and then takes you into the corresponding apps. Try it on a non-Sky channel and press + on something that is airing now and see what happens. 

Programme rights are a nightmare for cloud based PVRs and I do not believe Sky have them hence the Playlist. If people are expecting a Sky Q or Sky+ experience, I think they will be sorely disappointed. 

[AUS191]

@Rewind that is exactly how it works. 

I can't get traditional sky due to trees so 10 hours in its good however if you can get sky q no idea why you would get this. 

It's doing little more then my BT TV did

[gryffe]

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@AUS191 wrote:

@Rewind that is exactly how it works. 

I can't get traditional sky due to trees so 10 hours in its good however if you can get sky q no idea why you would get this. 

It's doing little more then my BT TV did

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Yep, this reminds me of BT Vision or whatever it was called, that I ditched about 5 years ago. Sky Glass is a bit more bells and whistles right enough, but then again I've not seen BT Vision recently, so maybe they are both on a par.