Sky Broadband Outage

[Keith2401]

Hi,

I have had no broadband service all day, I live in the Tyne and Wear and was wondering if others have experienced the same. 

[cookiemonsteruk]

@Keith2401 

Appears to be quite an outage in the area

https://istheservicedown.co.uk/status/sky/2641673-newcastle-upon-tyne-newcastle-upon-tyne-england-un...

[GD1]

---

@Keith2401 wrote:

Hi,

I have had no broadband service all day, I live in the Tyne and Wear and was wondering if others have experienced the same. 

---

Try here  https://istheservicedown.co.uk/status/sky/2641673-newcastle-upon-tyne-newcastle-upon-tyne-england-un... it could be due to the severe weather causing a break in the network

[cookiemonsteruk]

@Keith2401 

Affecting bt as well. So it sounds like an openreach network issue

[GD1]

---

@cookiemonsteruk wrote:

@Keith2401 

Affecting bt as well. So it sounds like an openreach network issue

---

Yeah, High winds, sleet, snow you name it we are getting it 😞

[MrNick.]

Broadband been out for 24h+ in Somerset 

[Paulie+A]

Yeah the same in Sunderland for me, over 24hrs now.

[MrNick.]

Mine still out, the in-laws about 1 mile haven't had a problem. (Now 36h+)

but heard nothing from sky.

it's eating my mobile data from piggy bank

[GD1]

---

@MrNick. wrote:

Mine still out, the in-laws about 1 mile haven't had a problem. (Now 36h+)

but heard nothing from sky.

it's eating my mobile data from piggy bank

---

Sky won't know if/when the service will be abck as it's an Openreach issue with all the bad weather in area.  

https://istheservicedown.co.uk/status/sky/2636531-sunderland-sunderland-england-united-kingdom

[MrNick.]

It might be an open reach issue, my contract is with Sky, I dont think it would take much to email customers with a update/comment or apology. 
instead of appearing to ignore it.

[Paulie+A]

Mine came back on about 8pm 👍

[Chrisee]

@MrNick. No domestic ISP will do that the overhead is too high and the cost to try would be totally disproportionate for a very partial service. Add in Openreach do not report details of line issues to the ISPs in real time it is impossible for Sky to know if your line has a fault or simply your hub is turned off unless you tell them.

Get a huge storm like Friday's and lines fail its a fact of life unfortunately. 

[MrNick.]

It was the whole area out for 48 hours, but fixed at 12pm today.

[Andy2868]

Hi,

We live in Aberdeenshire and have had a power cut for the past 3 days. I used to keep an old corded telephone as the telephone line mostly worked fine during a cut (couldn't find it this time!). 

Was just wondering is it's likely my Sky Broadband would still have worked during a major outage like this if I'd had Router connected to a UPS?

Thanks 

[jamesn123]

@Andy2868 

Its possible but not guaranteed because if the power outage was widespread enough it may affect the cabinet/exchange you are connected to also.