Satellite blocked but can’t get broadband services

[Tony+MD]

My neighbour has blocked my satellite with scaffolding.  For the first few weeks I could access my recordings, catch up, on demand etc but now suddenly and for no apparent reason the following message comes up on all broadband channels: "To use this service, you need a satellite signal".

I have rebooted several time.

Any help would be much appreciated.

[TimmyBGood]

@Tony+MD 

That would be because all Sky television boxes require at least periodic access to a satellite signal to confirm they are covered by an ongoing subscription.

[nigea99]

hi @Tony+MD ,

Unfortunately that is the way it works.

The SKY Q box needs a periodioc authorisation signal (a bit like some PC software does) to keep it alive.

It works for a while but eventually without the signal it ceases to function until it gets another signal.

You should still be able to use SKY Go 

[GD1]

@Tony+MD  Unfortunately without a Satellite signal your other services will also stop as the box needs a keep alive signal from the satellite , as your dish is blocked your receiver won't get this signal

As your neighbour has blocked your dish perhaps they may pay to get it moved while the scaffold is up?

[Tony+MD]

Thanks for your help everyone.  Strange that the Sky call centre didn't know about this