SKY firmware update september 2021 - Live pause no longer works

[Frankirl]

Hi there

I cannot contact SKY so I've been sent here. They do not seem to have an Irish contact number!

About 2 weeks ago an auto firmware update was sent to my Sky box. I got an on-screen message from SKY telling me as much.

Now my live pause doesn't work anymore. The screen goes black. Only way out is to change to a different channel.

Has anyone had this happen?

Thanks

[Mark39]

Try a Planner Rebuild as described in step 2 here; https://www.sky.com/help/diagnostics/recording-on-sky-plus/sky-plus-recordings-other-problem

You can find a contact number for Sky in the ROI by changing the flag in the bottom right hand corner of this page, then clicking on 'need more help': https://www.sky.com/help/home

[Annie+UK]

You can contact Sky using the number here (See the "Need more help?" dropdown near the bottom of the page)

Note: Make sure you have the correct country flag selected in the bottom-right of the page

[Frankirl]

Thanks @Mark39  for this, however, the issue is not the planner. The planner and scheduler are intact and working. The issue is if I pause a 'live' unrecorded programme, the screen goes black and I have to change to another channel to get normal pictures and sound back, then change to the original channel I was on.

Re the contact number, I am in the ROI site and the number displayed is a UK number!

[Annie+UK]

A planner rebuild fixes many non-planner related issues

[Mark39 · Accepted solution]

@Frankirl when you live pause, your Sky box is essentially recording the live programme even though it doesn't appear in your Planner. A Planner Rebuild 8s, therefore, entirely appropriate)and won't do any harm, anyway).

[Frankirl]

Thank you @Mark39 ,  @Annie+UK 

These worked

Appreciate your help 

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