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This discussion topic is read only Discussion topic: Router lights all green but internet keeps dropping out

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This message was authored by: Chrisee

Message posted on ‎10 Aug 2021 12:55 PM

Re: Router lights all green but internet keeps dropping out

Posted by a Superuser, not a Sky employee. Find out more

@AndyGadget you have a serious line fault. If the online test in the My Sky app does not book an engineer then call Sky. 

The indication is the very high noise margin on the download of over 11DB should be around 6 or lower. Your speeds have been banded at 25Mb/s to try a nd stabilise the connection but it isnt working. You need an Openrea ch engineer to check whats wrong.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Mishelly

Message posted on ‎17 Aug 2021 06:13 PM

Re: Router lights all green but internet keeps dropping out

I'm having the same issue I'm getting sick know I upgraded to super fast and know its keep disconnecting tried everything even got engineer out and new hub still disconnecting 

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