The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
14 Feb 2022 12:18 PM
Can someone please give me an idiots guide to changing channels in my router? I have the worst internet connection in history and have tried everything. It's so slow and drops out daily. I have to reconnect all devices most days. Please help!!
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
14 Feb 2022 12:20 PM
Posted by a Superuser, not a Sky employee. Find out more@AshbatAre you looking to split the Wi-Fi frequencies or change the channels that the Wi-Fi connect to?
14 Feb 2022 01:07 PM - last edited: 14 Feb 2022 01:08 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Ashbat
If you're looking to change the channels - follow this guide
Or, as @Highlinder mentioned splitting the frequency's, can be done by following this User Guide
May you please post your router stats, this can be done following the information in this link
The forum may be able to offer some other advice also.
14 Feb 2022 11:02 PM
I'm looking to do whichever one makes my laptop work faster. I've tried everything else to improve the speed of my laptop and the only thing left is to switch channels, I think! It's driving me nuts and Sky are literally no help!
15 Feb 2022 10:22 AM
Posted by a Superuser, not a Sky employee. Find out moreChanging channel may not speed up your connection to the laptop if your line is bad or the WiFi conditions in your home are poor. Have you tried an ethernet cable to see if its any better?
Can you post your router stats?
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.