@Flash18 wrote:
do I need to ring sky ?
Yes you do need to phone Sky about this.
If you have a Sky Mobile or Sky Talk landline phone then you can call Sky for free via the 150 number. Or under "Need more help ?" at the bottom this page is the number to call:
https://www.sky.com/help
Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.
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