Rented a film last night watched half and not showing in rentals to continue

[JAtko]

Rented a film last night and only watched half . Went to try and watch rest today and not showing in rentals. When click on film in sky store again says available to download til 15th June but nothing happens when try and downlaod/ watch now..

[bob1234]

@JAtko  I don't know if you are within the 48 hrs from starting to watch

"You have 7 days to start watching it and when you do start to view it you can watch it as many times as you want for 48 hours without being charged again."

[mike+simmonds]

Hi @JAtko 

Was it the Bad Boys movie ?

A couple of thoughts 

The June 15th date doesn't relate to your rental

It relates to the date until which the movie is available for customers to rent 

There are a couple of threads around tonight on Bad Boys and I'm wondering if this was a "push to box" movie where Sky chooses to pre download it to your box. Do you remember clicking download - or was it just "there"

Push to box movies only allow you 24 hours to finish viewing 

If all of this applies and you wish to contact Sky store about it - there is a link here 

https://www.skystore.com/n/hcus/help/contact-us 

[Kenny-J]

@mike+simmonds  FYI we dont do Push Rentals on Sky Q, we only do that on HD+.

@JAtko  What was the movie?

Thanks

Kenny

[mike+simmonds]

Morning @Kenny-J 

Thanks for the clarification. There were two other posts around last night where Bad Boys was alleged to disappear after 24 hours

Do you know if Bad Boys was pushed to box (on Sky +) ?