REFUND

[Martags]

I have canceled the contracted product, but I still have available credit, how is that money going to be returned to me?

[Mark39]

It should be returned automatically within 6 weeks, or you can call to request a manual refund within 5 days.

[Tom-W19]

Hi Martags

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86 · Accepted solution]

Update - this has now been processed on a private chat