Pulled all the wires out like a div and dont know how to put them back in !

[Catlady2021]

Hey there Sky community.

Decorating last week and he's pulled all the plugs and wires out the wall. (massive eye roll)

I have tried to use the reinstall guide on the website site but it still not working.

I think its because I have 2 white wires and then a wire with a plug.

Not the most tech-savvy person to start with but just not sure what else to do.

Any help would be appreciated !

Thanks x 

[nigea99]

hi @Catlady2021 ,

Can you let us know how far you have got it working at all. 

Does it switch on and you get SKY Q showing on your TV with an error message or have you not got any picture ?

[NickNewark]

Depending on your set up, assuming you have SkyQ, you should have two cables that connect to the SkyQ box from the satellite. Are these securely in place? I would do this before turning the power on to they Sky Box. Have you reconnected the lead from the Sky box to the TV? Let us have some more info, so we can help. 

[GD1]

@Catlady2021   Can you take a photo of these wires and upload to the forum, we'll be able to help further once we have some idea which wire is which.

[Catlady2021]

[GD1]

@Catlady2021  Pics will need to be released by a Mod, should be visible in about 30 minutes or so.

[Catlady2021]

Wow thanks for the love Sky community and yes that post doesn't tell anything lol !

So I have Sky Q, when I switch on the remote the blue screen comes up and says no satellite.

I can watch apps such as prime video but not any channels.

I tried to watch the video and plug them leads back in but think the white leads have two different pins so I don't know where they go.

Thanks in advance for your help 

[caesarome]

---

@GD1 wrote:

should be visible in about 30 minutes or so.

---

Pictures are viewable now.

[GD1]

On picture 4 the cable is connected to Sat on the wall?  Try the one marked Sat next to it, so the left hand one.

[nigea99]

Ah @Catlady2021,

It is slightly difficult to tell but I think you have a power unit that supplies power to your distribution system .

Does the black power  adpater (image 4) have another connector that looks like the one on the back of the SKY Q box

Being in a communal system you only need the one cable I think possibly the cable from SKY Q box goes into the black power adater and then the lead you have connected from that power connecter into your sky box then goes into the connector onto the wall 

Edit : I will tag @Godfrey who is our expert and may be able to spot something & explain better

[TimmyBGood]

@Catlady2021 

Can't work out why you would have a power supply transformer connected to a Q box satellite input...

[TimmyBGood]

@nigea99 

It's not a passthrough adapter: maybe power supply direct to a satellite wall port?

[Godfrey]

@Catlady2021 

The power supply in your fourth picture is likely to be paired with a 'power inserter' which will be remotely powering a communal Unitron dCSS-422 Sky Q Plug-In Adaptor that was installed in the central communal distribution box that supplies your flat with its communal Integrated Reception System distribution.

Could you post a wider coverage version of your top picture, this might help us identify the method being used to remotely power this Sky Plug-In Adaptor, and then hopefully guide you on how to connect it all together.

Unfortunately there is not just one single way of achieving this....................... a possible method, if no power inserter is found in your flat;

If this proves to be the case, then you would need to connect your IRS wall plate SAT 1 socket to your Sky Q receiver Input 1 socket., and the power supply would then need to connect to the IRS wall plate SAT 2 socket.

Godfrey.

[Catlady2021]

Tried this - didnt seem to make a difference !

[Catlady2021]