Puck won’t turn on

[Osbo]

My puck will never turn on without me having to unplug it and plug it back in again. Even then I have to do this 3 or 4 times. Once it's on I have no problem until the following day when I want to turn it in again.  

[GD1]

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@Osbo wrote:

My puck will never turn on without me having to unplug it and plug it back in again. Even then I have to do this 3 or 4 times. Once it's on I have no problem until the following day when I want to turn it in again.  

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Check in Settings Menu - Standby and start up that the Overnight power saving is set to off

[Osbo]

Thanks for your reply.  I have that set to off already.  
network standby mode - On

overnight power saving - Off

sleep timer - Off

HDMI - Off   (It kept turning on in the middle of the night!)

[Osbo]

I'm assuming no one knows of a solution to this or there is currently no fix?  I can't figure out how to stop it doing this.  Thanks. 

[GD1]

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@Osbo wrote:

I'm assuming no one knows of a solution to this or there is currently no fix?  I can't figure out how to stop it doing this.  Thanks. 

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Other than the usual power down process, no.   There is an update due but don't know what fixes it will address.

[Jayboy1990]

I think the pucks are generally useless, looking at the various posts on here since launch I haven't seen any positive posts at all. 

Yes, I understand that this forum typically attracts negatives only but the pucks are crap. 

Q mini boxes were exactly the same when they launched. Sky are probably scrambling to find a way to get them fixed and stable but it seems it may be more difficult than first thought. 

[Osbo]

Thankyou for your speedy reply, I really hope the update will sort it.  I have emailed a complaint as it is as good as unusable.  Thanks.  

[Sachin+Uduchana]

I have the same trouble. Ordered a replacement and still the same issue. 

[Osbo]

Someone from Sky rung me, I think I was being to impatient, we figured over the phone to press the power button just once on the remote for no more than about 1 second and then wait. After about 10 seconds (maybe a touch longer) the light comes on the puck, then I press the power button for 3 seconds and the TV comes on. I must do the same process when I'm finished otherwise the puck gets stuck in a "you've moved away from your TV" mode when it's turned on the next day.