This discussion topic is read only Discussion topic: Puck saying lost connection to Ethernet even though never been connected to it

This message was authored by: Dazzar51 · ‎11 Apr 2022

Two of my pucks every time I turn on say lost connection, when I check they are saying Ethernet not connecting even though they have never been connected to Ethernet.

Sky Glass 55 Gen 1 and x3 Pucks Download 900 upload 300

This message was authored by: Chrisee · ‎12 Apr 2022

@Dazzar51 I wouldnt worry to much over the exact message error messages often mean something different. In this case you pucks are losing wifi network connection. Couple of things to try first make sure the option to stay connected in standby is selected. Second check the firmware version ss this was a fault with QS004.09 but was sorted for most woth QS005.21 which may still not have rolled out to everyone.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This page has been archived

This discussion topic is read only Discussion topic: Puck saying lost connection to Ethernet even though never been connected to it

Puck saying lost connection to Ethernet even though never been connected to it

All Replies

Re: Puck saying lost connection to Ethernet even though never been connected to it

Was this discussion not helpful?

Search Sky Community

Start a new discussion