Problems with a return

[Mighty+Reds]

I returned my Sky Q box a number of weeks ago. Unfortunately I haven't got a receipt as the box was collected from my office on a daily collection. Although I have spoken to Sky customer service many times, I can't seem to get them to understand this. I have explained that the fulfilment company should have a record of the return but they refuse to discuss any further, repeating that I need the receipt. I'm not the only person in my office that have had this problem. Anyone else? Really had enough now and ready to cancel my contract! Help 

[fizzdisco]

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@Mighty+Reds wrote:

I returned my Sky Q box a number of weeks ago. Unfortunately I haven't got a receipt as the box was collected from my office on a daily collection. Although I have spoken to Sky customer service many times, I can't seem to get them to understand this. I have explained that the fulfilment company should have a record of the return but they refuse to discuss any further, repeating that I need the receipt. I'm not the only person in my office that have had this problem. Anyone else? Really had enough now and ready to cancel my contract! Help 

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Sky's hardware returns procedure has been broken for well over a year and they seem incapable of sorting it out. Unipart, the company who deals with all hardware returns are notorious for not scanning things properly when they are received and Sky automatically send out non-return fee charge notices if the relevant return hasn't been scanned by a certain date. Many, many people have fallen foul of this unfortunately. 

Did you print off a returns label yourself or was it on the returns packaging you received from Sky? If you printed one off yourself check and see if you have the download of the label with the tracking number on it - you can then at least see if it was delivered. 

[Mighty+Reds]

Thanks. Unfortunately I used the label they supplied and didn't take a copy 🤨. It's mad that sky have set this up with the customer having to prove it's been sent rather than the fulfilment house advising Sky what's been returned. Running a fulfilment house myself my clients would not accept this service and I would lose the contract. Tried to speak to Unipart but they just wash their hands of it. I will keep trying but I don't have much confidence in the system. Thanks for your help. 

[Daniel0210]

@Mighty+Reds 

Unfortunately any cancellation of non return fees are at Skys discretion if you haven't retained proof of posting. 

[Mighty+Reds]

You missed the point, I have returned it. 

[Daniel0210]

@Mighty+Reds 

I haven't missed the point. I know you've stated the equipment has been returned but as you haven't retained any proof of posting Sky will decide if you will be reimbursed any fees charged for a non return. 

[Laing1]

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@Mighty+Reds wrote:

I returned my Sky Q box a number of weeks ago. Unfortunately I haven't got a receipt as the box was collected from my office on a daily collection. Although I have spoken to Sky customer service many times, I can't seem to get them to understand this. I have explained that the fulfilment company should have a record of the return but they refuse to discuss any further, repeating that I need the receipt. I'm not the only person in my office that have had this problem. Anyone else? Really had enough now and ready to cancel my contract! Help 

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@Mighty+Reds just out of curiosity who were this fufilment company are you not able to contact them for a copy of the returns receipt

[Mark39]

@Mighty+Reds as you've already spoken to Sky about it several times, there's not much we customers here can suggest, except to raise a formal complaint. Arguably it's likely,to receive best attention if you raise it in writing.

[Mighty+Reds]

Thanks, that seems like the best plan.