Pixelation on recordings mini box

[Anonymous]

@WILLIAMSRENAULT 

Yes I believe mine is running on the 5ghz but will have to confirm this later. I belive going in to engineering mode you can see this and have the options or also turning the 2.4 and 5ghz on off If I recall below it saids 5ghz and Channel 36? 

[Kei+M]

We have a group of people still looking into this but we're yet to uncover anything which can happen with intermittent problems like this but I've passed on the pictures and other observations which are helpful.

We're working on the assumptions that this only occurs when watching recordings on the Sky Q Mini, if you have other symptoms we'd suggest you attempt the normal steps to try and fix your issue as the first port of call.

Thanks,

[lukedaniel17]

@Kei+M 

Thank you - it really needs sorting a lot of us are quite able and no that this issue must be a blip somewhere in the system/software as we have been using Sky Q since day 1 and obviously are now quite good at rectifying issues but this issue cannot be resolved by full equipment replacement, rearranging equipment, turning off WiFi channels etc etc

[Anthonyh1976]

Thanks for the update @Kei+M 

I understand it can be tricky to identfy intermittent issues however this issue occurs every night on our Sky minis.  The program source does seem to be key with only programs from certain channels causing the issue.

A good test would be to allow some of us to roll our software back to the previous version temporarily to see if the issue is indeed software related.

[lukedaniel17]

@Ant1328 

The booster makes the whole set up worse in my case causes loss of connection issues on mini boxes, works fine without it other than pixelated recordings and on demand,  but Netflix, Prime work fine also sky movies.

[RobJames]

Sky, can I suggest that you try an ITV HD recording if you need to replicate the fault. The early evening soaps (Emmerdale and Coronation Street) show the problem every time

[GingerOneSky]

If it helps, BBC, HD,  ITV HD and Channel 4 HD all have the issue regularly for me 

[Anonymous]

Thanks for picking up on the issues and hopefully we will see and get to the root cause. Will leave it in your hands sky.

[Oharedm]

I agree with the Channel choice. It really kicked off when watching back recordings of "I am a celebrity ...." from  ITVHD

The centre of the screen was the most common area to pixelate eg faces

[lukedaniel17]

@Kei+M 

regarding channels we find the masked singer also is awful after being recorded along with on demand like The Bay

[lukedaniel17]

@GingerOneSky 

I believe, correct me if I am wrong but 2.4 and 5hz only needs turning off on the main sky q box if it's hard wired to the sky hub and a mini box if it's hard wired

[Anonymous]

@lukedaniel17 

Thats correct thats what I did and appears fine.

[Anonymous]

@1963dg 

Nice one ! 

@Piesarus you where saying? LoL 

[Anthonyh1976]

@Anonymous  yet another example showing that the guy doesn't know what the hell he is talking about!

😂

[no1gooner]

@Kei+M Thanks for the update, this issue is an everyday occurrence for me and yes it's only recordings/downloads affected.

BT Sport, ITV and Channel 4 seem to be the worse for me but downloads of only fools on gold have also shown the problem.