Openreach Engineer

[Laura.Sky]

I moved house on 5th November, an engineer came out on the 12th to set up the new line but they couldn't complete the work, I now have to wait until the 23rd for a new engineer visit, leaving me 2 & a half weeks without any internet. Is there a way of getting an engineer out sooner? I was supposed to be working from home but am unable to!

[GD1]

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@Laura.Sky wrote:

I moved house on 5th November, an engineer came out on the 12th to set up the new line but they couldn't complete the work, I now have to wait until the 23rd for a new engineer visit, leaving me 2 & a half weeks without any internet. Is there a way of getting an engineer out sooner? I was supposed to be working from home but am unable to!

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No, these times will be dictated by the network operators Openreach.  You may be eligibla for auto compensation https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...

You do also need to be aware working from home does not give you any priority.  If any faults do occur once you are setup you are bound by the Openreachs Domestic SLA's 

[Laura.Sky]

Thanks for your reply.

I am aware that working from home doesn't give me priority, it's just annoying to have to wait for so long.

[Scorpiong91]

I had a call from the broadband engineer who was supposed to come install my broadband on the morning that my broadband is supposed to be installed that my building has some cable that is not available in my building (which I would have much appreciated to be informed before the day of installation, as now I'm left without internet to work from home!). I now do not want to contract Sky anymore and would like to request for a refund on the payment I made for the engineer to install the line. How do I go about that? 

[cookiemonsteruk]

@Scorpiong91 

Please be aware that if the accommodation doesn't have cabling then moving to another openreach isp will prolong the way as when they contact openreach to do the install you will be back to square one

What cabling is or isn't there at the minute?

Are you taking up superfast or ultrafast?

[Scorpiong91]

I took superfast. The engineer just told me that the cables in my buliding are private and I can only contract Sky via my building management. No idea what that means - and also I just moved to the UK so this is pretty bizzare situation. Since this sounds like it's going to be creating a whole lot of delay for me to get a broadband, I want to cancel my service with Sky and get a refund for whatever I have paid to get the engineers to install the broadband for me all over again. 

[Daniel0210]

@Scorpiong91 You need to contact Sky to cancel all or part of your subscription. This link will help
~ https://www.sky.com/help/articles/cancel-sky-broadband 

Once you’ve returned any loaned Sky equipment you've already been sent remember to keep your proof of posting very safe.