Discussion topic: Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs.

This message was authored by: ashies · ‎07 Jan 2022

issue with broadband connection- signal keeps dropping . have tried everything to sort but no luck. have been trying to get assistance form Sky for over 3 hrs, I keep being sent form chat to SMS to WhatsApp & back again

This message was authored by: Skull+Treaty · ‎07 Jan 2022

@ashies

May you please post your router stats, this can be done following the information in this link

Can you also run the Broadband Test from the MySky App or using this this link and post the results?

* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"

This page has been archived

Discussion topic: Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs.

Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs.

All Replies

Re: Ongoing issue with Broadband connection - have tried to contact SKY for over 3 hrs.

Was this discussion not helpful?

Search Sky Community

Start a new discussion