Old Bill needed ASAP!

[Anonymous]

I need an old Bill from September 2019 ASAP. Kindly assist with this, Sky. 

[GD1]

@Anonymous  You are not talking to Sky, you are simply speaking to other customers.

I would give SKy a call if you can't locate a bill online from 2019.

[Anonymous]

I already called, the person I spoke to said she couldn't get anyone to help. Not sure where to go from there. 

[caesarome]

@Anonymous 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Anonymous]

I need urgent assistant with my old bill. I spoke to a sky employee on Friday and I have been advised to wait till Monday, today, in order to get a reply from their team. Please can someone help me out with this because it's very urgent. I have been calling and emailing/ corresponding via chat with sky employees for more than a week and still

nothing has been resolved. Please, please, please, can one of your team assist with this. Thank you! 

[Anonymous]

Can you please escalate my concern because I need update regarding my old bill. Thank you 

[Daniel0210]

@Anonymous 

In case you aren’t aware you aren’t addressing Sky Customer Services here. This is primarily a customer helps customer forum and there will be no automatic contact from Sky. Your issue appears to be being dealt with albeit not as quickly as you would like. Us customers cannot speed that up. 

Edit: I have merged your different posts together to save confusion. 

[Mark39]

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@Anonymous wrote:

Can you please escalate my concern because I need update regarding my old bill. Thank you 

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Given the urgency it would be best for you to call Sky to follow it up

[Anonymous]

I have called but end up with the same conversation, and nothing gets resolved. It's frustrating. 

[Mark39]

Sorry to hear that. You'll have to persevere, I'm afraid.