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Discussion topic: Not getting minimum download speed

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This message was authored by John+Wakerley This message was authored by: John+Wakerley

Not getting minimum download speed

Run Sky tests and it says I am getting 79mb to the hub. Sitting next to it with a new iPad I run a speed test and get 10mb download and 20mb upload. Tried two iPhones and the same result. Is my hub faulty?

 

I can pick up the WiFi signal from the farm up the road which is 400 metres away!

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This message was authored by GD1 This message was authored by: GD1

Re: Not getting minimum download speed

Posted by a Superuser, not a Sky employee. Find out more

@John+Wakerley  For the forum to help you'll need to post your router stats https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


John+Wakerley
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This message was authored by John+Wakerley This message was authored by: John+Wakerley

Re: Not getting minimum download speed

@GD1 

Router Statistics
System Up Time: 00:07:25

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 6784 6590 0 7972 94994 00:04:09 LAN Up 1688 670 0 18388 9818 00:07:25 WLAN (2.4 GHz) Up 14439 13467 0 556796 37137 00:06:10 WLAN (5 GHz) Up 1821 0 0 13619 0 00:06:03


Broadband Link Downstream Upstream Connection Speed (Kbps) 79999 19999 Line Attenuation (dB) DS1:11.2    DS2:24.4    DS3:36.3 US0:5.8    US1:20.2    US2:28.1 Noise Margin (dB) DS1:8.1    DS2:8.1    DS3:8.0 US0:18.0    US1:15.2    US2:15.3

 

This message was authored by GD1 This message was authored by: GD1

Re: Not getting minimum download speed

Posted by a Superuser, not a Sky employee. Find out more

@John+Wakerley  Your router is getting the maximum speed of 80mbps down &  20mbps up, your issues are wifi related, there are steps to take to try and improve this https://www.sky.com/help/diagnostics/bb-speed/how-to-improve-your-broadband-speed-all

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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