No satellite signal on sky+ box

[adp1000]

Hi 

We were using our sky + box as a Freeview platform in our lounge after our sky subscription ended a year or so ago. We also have a separate second connection to a second sky+ box and tv in our bedroom.

My mother in law briefly moved in during lockdown and her new sky Q box was connected up in the lounge, but after she moved back out a week or so ago along with her Q box, I reconnected our original Sky + box but I now get a no satellite signal message.  I have tried restarting the box several times, and tried to reconnect the wiring but to no avail. There is definitely nothing wrong with the dish as the TV in the bedroom continues to work normally and is receiving channels as usual.

Anyone have any idea what the issue is here?

Thanks 

[Annie+UK]

The Sky Q LNB on the dish is incompatible with Sky+ and will need replacing

[adp1000]

Thanks

Not quite sure how to do this as no one came to install the q box, and nothing was changed on the dish, I just hooked the q box up to the existing dish and cables that had been connected to the sky+ box.
Any idea how I can remove this LNB to restore the signal ?

Thank you 

[Annie+UK]

I'm confused as a Sky Q system requires a wideband connection, Sky+ is defintely not wideband so don't know how you got it to work 😕

[adp1000]

Actually come to think of it, you could be right. My wife recalls someone coming to actually set it up so they probably did adjust something on the dish 🤦🏽‍♂️

Do you know how I can undo what's been done? As I'm out of subscription I guess I need a non sky contracted engineer 

thanks 

[Annie+UK · Accepted solution]

Any local satellite/aerial installation company can replace the LNB (The bit on the dish arm the cables plug into)

LNBs are not that expensive so don't get robbed

[adp1000]

Thanks Annie you've been really helpful. I do appreciate it 🙂

[oj01]

@adp1000 Just to add to this. You mention that your 2nd Sky+HD box still works. This must mean that you had a Hybrid LNB fitted (which enables Sky Q and Sky + boxes to co-exist). As far as I know (and someone more knowledgeable will correct me), Hybrid LNB's can accommodate more than one Sky+ box, so it may just be a case of switching the cables from the SkyQ box into a spare pair of sockets on the LNB. Take a look if the LNB has spare sockets. 

[adp1000]

Thanks @oj01 

Will try this, not sure which of these are the correct ports to connect up to. Any suggestions appreciated!

Thanks so much 

 

[Annie+UK]

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@adp1000 wrote:

Thanks @oj01 

Will try this, not sure which of these are the correct ports to connect up to. Any suggestions appreciated!

Thanks so much 

 

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Luckily there looks like 2 spare ports on your LNB, you could carefully unscrew the two cables that go to the livingroom and screw them into the middle empty sockets, be careful not to move the alignment of the LNB

[adp1000]

Thanks! will give this a go and report back  😀👍

[Mand00001]

I'm having simular issue. Cancelled my SKY Broadband and talk services and now have message that "Mini TV Unavaliable No Satellite Signal"... Have not had a SKY tv/entertainment subscription for years just used box to watch freesat channels without a glitch. Currently unable to watch ANY freesat channel. 

[Mand00001]

Sorted already!! 

[adp1000]

Well done!

How did you manage to do it? When I checked the LNB, the middle two holes that are free don't actually have any ports inside that I can connect the cables to. Seems odd as the free holes are labelled legacy along with the ports feeding the working sky box in our bedroom. The ports connecting to the lounge are labelled wide band, and presumably this is why they aren't providing a signal to the sky + box.

any thoughts as to whether I can rectify this myself? If not I'll just have a to get a dish/aerial fitter out to sort it.

thanks 

[Annie+UK]

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@adp1000 wrote:

Well done!

How did you manage to do it? When I checked the LNB, the middle two holes that are free don't actually have any ports inside that I can connect the cables to. Seems odd as the free holes are labelled legacy along with the ports feeding the working sky box in our bedroom. The ports connecting to the lounge are labelled wide band, and presumably this is why they aren't providing a signal to the sky + box.

any thoughts as to whether I can rectify this myself? If not I'll just have a to get a dish/aerial fitter out to sort it.

thanks 

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Are you sure the sockets are not just behind protective plugs, as they would need to be fully protected from rain damage etc... I would be surprised if the had the space for the sockets but no actual sockets