No credit refund

[Foxtrot74]

Hello,

I left SKY Broadband at the natural end of my contract. My last bill has been issued and shows a £24.13 credit. I returned my router two weeks ago.

However, my direct debit date was a couple of days ago and I haven't seen any refund.

At least no further payment has been taken so far.

The future bills show a balance carried forward.

I understand that the refunds must or can be processed manually. Any advice?

Many thanks in advance.

F

[caesarome]

You can either call Sky who will issue the refund for you or we can alert the messaging team who will make contact with you via this forum sometime on Saturday who can also issue the refund for you. Either way do to the Bank Holiday weekend the money might not git your account until the middle of next week at the earliest.

Let us know what you want to do ?

[Foxtrot74]

Many thanks for your reply. Through the forum would be the best option for me. Thank you.

[caesarome]

I have alerted Sky for you who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Foxtrot74.

[Tom-W19 · Accepted solution]

After speaking with Foxtrot74 we accessed the account and processed the refund accordingly.

It was a pleasure speaking with you Foxtrot74 and thanks again.

[Foxtrot74]

Thanks for your help. Take care.