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This discussion topic is read only Discussion topic: No browdband connection to my Sky Q box

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This message was authored by: Lara0707

Message posted on ‎03 Feb 2022 06:19 PM

No browdband connection to my Sky Q box

I have today had my PlusNet broadband connected. I am able to connect to the broadband on all devices but am having issues with my sky q box. The IP address is currently showing as 0.0.0.0 what should this be?

could this be causing the issue?

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Message posted on ‎04 Feb 2022 09:56 AM

Re: No browdband connection to my Sky Q box

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

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Message posted on ‎06 Feb 2022 02:06 PM

Re: No browdband connection to my Sky Q box

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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