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Discussion topic: No browdband connection to my Sky Q box

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Lara0707
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No browdband connection to my Sky Q box

‎03 Feb 2022 06:19 PM

I have today had my PlusNet broadband connected. I am able to connect to the broadband on all devices but am having issues with my sky q box. The IP address is currently showing as 0.0.0.0 what should this be?

could this be causing the issue?

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Greenfingers001
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Re: No browdband connection to my Sky Q box

‎04 Feb 2022 09:56 AM

Posted by a Sky employee

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

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Lisa-P1987
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Re: No browdband connection to my Sky Q box

‎06 Feb 2022 02:06 PM

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

Thanks

Lisa - Sky Tech Team Expert
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