Sky stream intermittently cuts out

[Mel1510]

Appears to be a general fault with sky glass customers as I can watch on my phone app.

guess it's a wait and see job

[Dave+King10]

I am in Kent. I have just tried to turn the TV on and it's not working. For me, it seems to be problem after problem with Sky Glass and I am very quickly getting fed up of the service. Never had a problem previously with sky plus. 

[Jaslaf]

I've got the same issue with two stream pucks. Checked connections it is is a LAN issue which, according to initial message when phoning customer service, is a knoen issue ans being worked on at present

[Tim+Adams]

Hi @Dave+King10 

Unfortunately there is a service outage and Sky are working on it.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[GD1]

@Dave+King10  Please see post marked as answer - ther is an ongoing issue, the page will be updated as & when.

[Coopie]

I can't get any live tv today, just says please wait for programmes to load. Can watch playlist and Netflix etc but nothing else. Can see from this thread there has been issues previously. I've had this before but not for this long, been hours now. Internet signal is good. Have switched off and on and re set router, still nothing. Any advice?

[DaveyBPort]

Same here, just over 40 minutes on hold then cut-off. Only thing on the outgoing message saying they are aware of a small technical issue with glass. If none of your customers can get what they are paying for then I'd suggest it's a bit more than a small technical issue

[Tim+Adams]

Hi @Coopie 

Unfortunately it's a matter of waiting for Sky to resolve their issues.

Thanks,

Tim

[Twit+twho]

So when will this issue be sorted?

[stu.gordon]

Same here with Sky Glass .

Sky Q had issues but not as many as Sky Glass ! 

[ASACur]

With the cost of this service huge outages like this really should not be happening. Years ago Sky used to be one of the best for reliability and software but every month now I'm just waiting for something to go wrong. Really unacceptable. 

[SKY1992bf]

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@Twit+twho wrote:

So when will this issue be sorted?

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@Twit+twho  We can't say but sky are working as fast as possible to resolve 

[Tim+Adams]

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@Twit+twho wrote:

So when will this issue be sorted?

---

Hi @Twit+twho 

Unfortunately no-one knows but Sky are working on the issue.

Thanks,

Tim

[DaveyBPort]

Worse product ever. In years with Sky I've had little cause to contact them. Then bought this pile of Glass garbage. Awful product

[bertierules]

I don't know what the hell is going on with sky but can't get sky on TV at all it keeps saying its searching and comes on and off very very glitchy and it keeps going off I an paying money for this tried to phone sky surprise surprise can't get through what the hell is wrong with sky glass at moment wish I didn't get it