Recently contacted Sky to negotiate a better deal as package cost was £98 (Sky signature, Netflix, Multiroom, Sky cinema, HD and Sky essential Broadband) and new customers were being offered £65. The advisor offered a package at £69 which included Superfast Broadband and additional TV channels (Sky Sports). The advisor stated the changes would be reflected in the next billing within a couple of days. On checking the future billing was going to be £125 almost double the 69 quoted and far in excess of the billing I was attempting to reduce. I have contacted customer services twice since, the first stated the advisor stated there was no way they could offer or match the deal of £69 and that they would get the original advisors supervisor to call back and sort. This never happened . The next call the advisor said they could reduce bill to £108, I declined stating I'd been offered £69 for the package I am now on and that that price should be honoured. I ended the call stating I would be making a formal complaint. Surely Sky must record conversations and be able to substantiate the offer initially made. Any suggestions on how to get through to someone at Sky who can actually help?
