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26 Feb 2022 04:02 PM
I got the text saying my broadband was activated but there is no "internet" light on my Hub.
Have I set it up correctly? The white ONT box does have green lights.
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26 Feb 2022 04:15 PM
Posted by a Superuser, not a Sky employee. Find out more
Traditionally it can take up to midnight for activation to happen. Although the sms says its from sky it appears to be from openreach. Sky still have things to do from their end. Get back to us in the morning if it still hasn't been activated
26 Feb 2022 04:23 PM
Thank you! So set-up looks correct? Note that I the cable from the hub to the ONT box is an old one I found as we never got one of those from Sky; I assume this is OK?
26 Feb 2022 04:27 PM
Posted by a Superuser, not a Sky employee. Find out more
So long as the cable is cat 5e gigabit or above .
Check the end plugs on the ethernet and make sure all 8 pins are wired.
You should have rec'd a new cable under the title conversion kit
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