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Discussion topic: New broadband with ONT - installation correct?

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This message was authored by oceanscape This message was authored by: oceanscape

New broadband with ONT - installation correct?

I got the text saying my broadband was activated but there is no "internet" light on my Hub.

 

Have I set it up correctly?  The white ONT box does have green lights.

 

IMG_1633.jpgIMG_1637.jpg

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New broadband with ONT - installation correct?

Posted by a Superuser, not a Sky employee. Find out more

@oceanscape 

 

Traditionally it can take up to midnight for activation to happen. Although the sms says its from sky it appears to be from openreach. Sky still have things to do from their end. Get back to us in the morning if it still hasn't been activated

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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oceanscape
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This message was authored by oceanscape This message was authored by: oceanscape

Re: New broadband with ONT - installation correct?

Thank you!  So set-up looks correct?  Note that I the cable from the hub to the ONT box is an old one I found as we never got one of those from Sky; I assume this is OK?

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New broadband with ONT - installation correct?

Posted by a Superuser, not a Sky employee. Find out more

@oceanscape 

 

So long as the cable is cat 5e gigabit or above .

 

Check the end plugs on the ethernet and make sure all 8 pins are wired. 

 

You should have rec'd a new cable under the title conversion kit

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
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