New SkyQ box will not stay connected to the internet

[BT25hc]

As title guys, SkyQ box set up today and it won't stay connected to the internet, it connects then after 10/secs it drops out and then reconnects and so on ......

I rang the 03 numbers which after a test tells me the problem is with my home set up, however everything works and all other devices connect!

The same happens whether the connection is attempted wirelessly or with a cable

Any suggestions gratefully received!

Cheers B

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you. Please look out for an email or blue chat bubble. We look forward to speaking to you.

[Greenfingers001]

Sky community messaging:

Spoke with opp and went through troubleshooting to no avail, Sky engineer booked.

Thanks for reaching out to Sky community 🙂