Netflix not working on main TV but works on other TVs

[DiMo1]

Netflix has stoppped working on my main TV - Netflix error tvq-pb-101(5.6.0).  Netflix still works on my other 2 TVs!  I have noticed the Netflix ESN is different on the main TV to the other 2.  Any ideas how I get the ESN to be the same again on all 3 so that Netflix will work?

[DiMo1]

I should that I have Sky Q!

[fizzdisco]

@DiMo1 

Are you accessing Netflix via the Sky Q Netflix app? Are you saying that you can access the app on two Sky Q miniboxes but not on your main Sky Q box?

Try fully rebooting your main box - ie turn off at the wall for 30 seconds then power back on. 

[DiMo1]

 fizzdisco, thanks for your reply I am saying exactly that and I have tried rebooting and it makes no difference.

[TechmanagerMal]

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@DiMo1 wrote:

Netflix has stoppped working on my main TV - Netflix error tvq-pb-101(5.6.0).  Netflix still works on my other 2 TVs!  I have noticed the Netflix ESN is different on the main TV to the other 2.  Any ideas how I get the ESN to be the same again on all 3 so that Netflix will work?

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• Try here - Netflix Error tvq-pb-101 (5.6.0)

[DiMo1]

This has been answered by phoning Sky tech support, very helpful