Netflix freezes on SkyQ mini

[COLBY2467]

Sky Q mini box is connected to LG Smart TV. A couple of times recently on switch on the TV has said that is has automatically upgraded the TV software. On both occasions this has led to Netflix not loading properly when selected through SkyQ handset. Rather than the usual Netflix procedure where you are asked to choose a user to continue a static image of one of the Netflix prorammes appears.

Troubleshooting has shown the only way to restore the setup is to remove mains from the mini box and replace power after about 30 seconds. Netflix then works as usual through SkyQ.

I have now disabled auto update of the LG software in the hope that this was the problem. Has anyone else experienced similar issues?

The SkyQ main box seems unaffected.

[Tom-W19]

Hi COLBY2467

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[COLBY2467]

I have not received an invitation to chat, but actually that would not help other customers who have the same or similar issues - there are many.

You need to consider using this platform to respond to issues raised so that the knowledge can be spread amongst your customers.

[Lisa-P1987]

Update – Thanks for chatting to us. We are still waiting to discuss with you about this. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[COLBY2467]

Please see my previous post.

[Spod87]

My netflix via sky q mini has just froze. But my TV isn't a smart one so no updates. Everything else still works.