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Discussion topic: Mysky app stuck on loading

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This message was authored by gymno74 This message was authored by: gymno74

Re: Mysky app stuck on loading

Yeah I'm sure it's not on my end.

My app was last updated 17/09 and I've used it several times since then.

This just started happening today so guess it must be on Sky's side.

This message was authored by M+Flower This message was authored by: M+Flower

Re: Mysky app stuck on loading

yeah, I used this week and now not working today, so it is something very recent that has changed

This message was authored by gymno74 This message was authored by: gymno74

Re: Mysky app stuck on loading

LOL and I literally just got an email from Sky telling me all about "This weeks VIP treats".

This message was authored by M+Flower This message was authored by: M+Flower

Re: Mysky app stuck on loading

ditto, just had the same email

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Mysky app stuck on loading

Posted by a Superuser, not a Sky employee. Find out more

Same here on an iPad. Just states 'Let's get you set up'. Ah well, that's another competition I won't win 🥴


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Bosoxer This message was authored by: Bosoxer

Re: Mysky app stuck on loading

My Sky app also sticks at the flash screen.

This message was authored by gymno74 This message was authored by: gymno74

Re: Mysky app stuck on loading

It's working again now.

I just got a notification from Google play.

A Sky bod has been replying to the torrent of 1 star reviews going up today LOL.

Says they've "pushed a change to our system".

This message was authored by M+Flower This message was authored by: M+Flower

Re: Mysky app stuck on loading

yes, working for me now. No need to reinstall. Thanks for the update!

This message was authored by Carole1961 This message was authored by: Carole1961

Re: Mysky app stuck on loading

Ours is working fine now thanks for the update

This message was authored by Cocosat2 This message was authored by: Cocosat2

Re: Mysky app stuck on loading

Mine is not opening either, just sticking on the opening sky glass advert!  Not a good advert for sky glass is it?

This message was authored by gymno74 This message was authored by: gymno74

Re: Mysky app stuck on loading

Nope, just a couple of days after sorting things out they've gone and broken it again with an update.

 

For me everything is working apart from the VIP section, which does open but you I can't open any of the options within.

 

They have a history of doing this whenever they put something dynamic like a video on the homepage.

 

EDIT LOL scrap that.

Above is a description of how it wasn't working properly yesterday.

Tried it just now and it gets stuck on the homepage with the message "personalising your experience".

This message was authored by gymno74 This message was authored by: gymno74

Re: Mysky app stuck on loading

All working again after today's update. 

This message was authored by Jell This message was authored by: Jell

Re: Mysky app stuck on loading

Tried the update this morning but same old story, but then Sky are always doing repairs to the mobile network up my way and even the SAT signal breaks down on the TV , just waiting on the BB and I'll got the hole 9 lards of problems 

This message was authored by Fed+up+as+well This message was authored by: Fed+up+as+well

Re: Mysky app stuck on loading

This has been an ongoing problem for me for the last year and i cant even login on the laptop as it just keeps going back to screen with sign in in top right corner, seiously considering saying **bleep** to it and going to another vendor as the roll over is no good if you cant get to it!

This message was authored by Evangelistehoyete This message was authored by: Evangelistehoyete

Re: Mysky app stuck on loading

I keep having the same issues everyone is talking about here I even emailed sky but they auto reply email says someone personal will reply to me in 24hours imagine smh

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