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Discussion topic: Mysky app stuck on loading
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Message posted on 06 Oct 2021 01:30 PM
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Re: Mysky app stuck on loading
Yeah I'm sure it's not on my end.
My app was last updated 17/09 and I've used it several times since then.
This just started happening today so guess it must be on Sky's side.
Message posted on 06 Oct 2021 01:36 PM
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Re: Mysky app stuck on loading
yeah, I used this week and now not working today, so it is something very recent that has changed
Message posted on 06 Oct 2021 01:42 PM
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Re: Mysky app stuck on loading
LOL and I literally just got an email from Sky telling me all about "This weeks VIP treats".
Message posted on 06 Oct 2021 01:45 PM
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Re: Mysky app stuck on loading
ditto, just had the same email
Message posted on 06 Oct 2021 02:55 PM - last edited: 06 Oct 2021 03:20 PM
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Re: Mysky app stuck on loading
Same here on an iPad. Just states 'Let's get you set up'. Ah well, that's another competition I won't win 🥴
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Message posted on 06 Oct 2021 03:06 PM
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Re: Mysky app stuck on loading
My Sky app also sticks at the flash screen.
Message posted on 06 Oct 2021 05:03 PM
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Re: Mysky app stuck on loading
It's working again now.
I just got a notification from Google play.
A Sky bod has been replying to the torrent of 1 star reviews going up today LOL.
Says they've "pushed a change to our system".
Message posted on 06 Oct 2021 05:08 PM
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Re: Mysky app stuck on loading
yes, working for me now. No need to reinstall. Thanks for the update!
Message posted on 06 Oct 2021 05:47 PM
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Re: Mysky app stuck on loading
Ours is working fine now thanks for the update
Message posted on 09 Oct 2021 12:30 PM
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Re: Mysky app stuck on loading
Mine is not opening either, just sticking on the opening sky glass advert! Not a good advert for sky glass is it?
Message posted on 09 Oct 2021 12:58 PM - last edited: 09 Oct 2021 01:03 PM
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Re: Mysky app stuck on loading
Nope, just a couple of days after sorting things out they've gone and broken it again with an update.
For me everything is working apart from the VIP section, which does open but you I can't open any of the options within.
They have a history of doing this whenever they put something dynamic like a video on the homepage.
EDIT LOL scrap that.
Above is a description of how it wasn't working properly yesterday.
Tried it just now and it gets stuck on the homepage with the message "personalising your experience".
Message posted on 12 Oct 2021 08:30 AM
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Re: Mysky app stuck on loading
All working again after today's update.
Message posted on 19 Oct 2021 02:50 PM
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Re: Mysky app stuck on loading
Tried the update this morning but same old story, but then Sky are always doing repairs to the mobile network up my way and even the SAT signal breaks down on the TV , just waiting on the BB and I'll got the hole 9 lards of problems
Message posted on 29 Nov 2021 09:37 AM
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Re: Mysky app stuck on loading
This has been an ongoing problem for me for the last year and i cant even login on the laptop as it just keeps going back to screen with sign in in top right corner, seiously considering saying **bleep** to it and going to another vendor as the roll over is no good if you cant get to it!
Message posted on 16 Dec 2021 02:42 AM
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Re: Mysky app stuck on loading
I keep having the same issues everyone is talking about here I even emailed sky but they auto reply email says someone personal will reply to me in 24hours imagine smh
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