MySky is missing internet bills

[Nate.knapton]

So I joined sky for my broadband connection, then soon after got sky glass. When I log into my sky account I cannot see any bills for the broadband, only my glass billing. There is no live chat which is helpful!

[caesarome]

Does this help:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

[Nate.knapton]

Thanks for that, just tried but unfortrunately no luck, doesn't seem to be any other linked accounts.

[caesarome]

@Nate.knapton 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent Nate.knapton an invite to chat 🙂 

[Lisa-P1987]

Update - spoken to Nate.knapton, we found that the Sky Id was linked to an old account and the customer needed to call our Sky Id to strip the ID back to basics so they can link it to the broadband account. 🙂