MySky app will not allow me to log in

[Jungleland]

When i try to log into the MySky app and enter my username/password i get a message that says "Please carefully check your details. If this problem continues, contact customer services. Error: 287

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Hi there, I will escalate this to our community chat for you Jungleland. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[Jungleland]

Yes I still need help as I still cannot sign in on my Iphone

[caesarome]

I have alerted Sky again for you @Jungleland so if you can you do need to respond within 48 hours of them sending  the chat bubble to you.

[Lisa-P1987]

Update – Thanks for chatting to us Lungleland. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂