Missed Broadband Activation Date

[Timmy1211]

Is it common for there to be delays? My broadband was supposed to be activated yesterday, but nothing. 

Any contact number I can call?

[Highlinder]

@Timmy1211Is there any information in track orders in my account. If there is information there then come back let us know what it is. If there is no information come back and let us know so that we can escalate this or give you further information on what to do next.

[Timmy1211]

Thank you for the message. 

It simply says "Activation - in progress - 28th March" no other information. The last Tennant had sky, so shouldn't be too much of an issue.

 

[jamesn123]

@Timmy1211 

You'll need to call them to ask whats happened 

[Highlinder]

@Timmy1211Is the phone line still active or is it dead with you saying the previous people had Sky before you moved in.

[Timmy1211]

The other line of as cut off

[Highlinder]

@Timmy1211 I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

Update - THis has been answered on a private chat