Message - you need the upgrade for the subscription.

[saw55555]

Hey, I have the troubleshooting when I clicked any films or normal etc when the message popped up you need the upgrade of subscription so I have checked I did paid and I can't see any issues. 
any ideas how shall I watching it? 

[caesarome]

I have escalated your post to Sky who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thank you for escalating this. We have now sent an invite to chat 🙂