Message “sorry, there are currently no programmes of this type available”

[NamNam]

Thank you I have tried but still not working , thank you for trying to help .

[Peter+Sutcliffe]

Same issue here but as a few people have mentioned, I can watch most things by using the mic to get "Sky Guide".  Hopefully resolved soon 🤞🏻

[Pharrel]

I've just got up and put  my sky puck on and  is saying the same thing please wait currently no programmes of this type available  why do is this and I've teyed everything to get ot bk on

[braxiatel2]

So it is just the home screen. Use your voice to start anything...

"TV guide"

"iPlayer"

"Prime"

",YouTube"

Etc

All working with the voice.

[Chrisee]

Looks like an issue at Sky's end which should get fixed so ne need to panic. As @braxiatel2 says voice search/control works as does text search access via the ... button.

[fabmartel]

Same issue here, reset the puck thinking it was a problem with the unit ... I wish I looked here first lol 

[Juliemiranda]

Tried using the microphone but keeps saying "sorry I didn't quite catch that". What am I doing wrong?

[Njoy75]

Same issue thus morning must be widespread accross Sky Glass and the Puck, by using voice control you can watch channels

[d2h]

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@Chrisee wrote:

Looks like an issue at Sky's end which should get fixed so ne need to panic. As @braxiatel2 says voice search/control works as does text search access via the ... button.

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What an embarrassment. Yet again, Sky are showing their utter incompetence.

Quite what they do when testing these before rolling them out to customers is a mystery. Either their in-house development team needs an overhaul or they need to admit that they're just trying to go much too fast. People would rather have a stable product that they're paying a premium price for. 

[Sarah107]

I've got the same -can access programmes through remote mic but no homepage .

[Lea40]

Same here, I used the mic to activate, its back on now, but still extremely frustrating! 

[Joe-Bow]

@Chrisee Not sure how the status is checked by Sky, but someone might want to tell them though:

[Lmcgill]

Tell me about it 🙈 I have the wee box as well and that's down too! My boy little boy isn't going to be happy 🙈 never had any issue until I had this other box for the bedroom I've switched it all off nothing! Will call them after work if it still down 

[GrumpyDaveB]

Hold the talk  button on the remote while you speak and let go once you stop talking. 

[Shaver68]

Thanks, your solution has got it working.